Privacy policy

Last Updated: August 28, 2026

1. Overview

This Privacy Policy describes how Srloupan ("we," "us," or "our") collects, uses, protects, and shares personal information when you visit, interact with, or make a purchase from www.srloupan.com.

Srloupan is an independently operated online retail store powered by Shopify.

2. Personal Information We Collect

Depending on how you use our website and services, we may collect information including:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order and transaction information
  • Customer service communications
  • IP address
  • Device and browser information
  • Operating system
  • Time zone
  • Pages viewed and website interactions
  • Referral information

Some information may be collected automatically through cookies, log files, and similar technologies used to operate the website.

3. Payment Information

Payments are processed through Shopify and applicable payment providers.

Srloupan does not store your complete payment card details. Payment information is handled by the applicable payment provider according to its own security and privacy practices.

4. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Confirm purchases and provide order updates
  • Arrange shipping and delivery
  • Provide customer service
  • Process returns and refunds
  • Detect and prevent fraud or security risks
  • Maintain and improve website functionality
  • Understand website performance
  • Maintain business and transaction records
  • Comply with applicable legal obligations

Where permitted and applicable, information may also be used to provide marketing communications. You may unsubscribe from marketing emails using the unsubscribe option provided in those communications.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies necessary to operate features such as the shopping cart, checkout, customer sessions, and other website functions.

Cookies and similar technologies may also be used to understand website interactions and improve site performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing Personal Information

We may share information with service providers when necessary to operate our store and provide services, including:

  • Shopify
  • Payment processors
  • Shipping, fulfillment, and logistics providers
  • Other service providers necessary to operate and support the website and customer orders

These providers may process information according to their own privacy policies and applicable agreements.

We may also disclose information when required by applicable law, regulation, legal process, or lawful government request.

We do not sell personal information for monetary compensation.

7. International Data Processing

Because Srloupan serves customers internationally and uses third-party service providers, personal information may be processed or stored in countries other than the country in which you live, including the United States.

We take reasonable steps to handle personal information in accordance with applicable privacy requirements.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, such as the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of eligible personal information
  • Withdraw consent where processing is based on consent
  • Unsubscribe from marketing communications
  • Exercise other applicable privacy rights available in your jurisdiction

To submit a privacy request, contact hello@srloupan.com.

9. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

  • Processing and documenting orders
  • Providing customer service
  • Maintaining business records
  • Preventing fraud
  • Complying with applicable legal obligations

10. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Children's Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us.

12. Third-Party Links

Our website may contain links to websites or services operated by third parties.

Srloupan is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, business practices, or applicable requirements.

Updates will be posted on this page with a revised "Last Updated" date.

14. Contact Information

Store Name: Srloupan
Website: www.srloupan.com
Email: hello@srloupan.com
Phone: +44 1482 761000
Address: 5 Greenwich Avenue, Hull, HU9 4UX, United Kingdom
Customer Support Hours: Monday–Saturday, 9:00 AM–6:00 PM GMT
Sunday: Closed