Shipping policy

Last Updated: August 28, 2026

1. Order Processing

Orders placed through Srloupan are normally processed within 1–3 business days.

For order processing purposes, business days are Monday through Saturday, excluding public holidays. Orders placed on Sundays or public holidays will be processed on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Destinations and Estimated Delivery Times

Srloupan serves customers in the United States and other supported international destinations.

United States, United Kingdom, Canada, Australia, and New Zealand

  • Processing Time: 1–3 business days
  • Estimated Transit Time: 6–9 business days
  • Estimated Total Delivery Time: 7–12 business days

Other Supported International Destinations

  • Processing Time: 1–3 business days
  • Estimated Transit Time: 7–12 business days
  • Estimated Total Delivery Time: 8–15 business days

Delivery times are estimates and are not guaranteed.

Delays may occur because of circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, public holidays, incorrect shipping information, or unusually high order volumes.

3. Shipping Costs

Srloupan provides Free Standard Shipping on eligible orders within supported shipping regions.

If any other shipping charge applies to your order, it will be displayed at checkout before you complete payment.

4. Order Fulfillment

Srloupan is an independently operated online retail store serving customers internationally.

Orders may be processed and shipped through trusted fulfillment and logistics partners. Depending on product availability and destination, orders may be dispatched from different fulfillment locations.

Srloupan remains responsible for order processing, shipment coordination, delivery support, and customer service.

5. Tracking

After your order ships, a tracking number will be sent by email.

Please allow approximately 24–72 hours after shipment for tracking information to update.

Depending on the destination, packages may be handled by USPS, Royal Mail, or other local delivery services.

6. Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you need to change your shipping address, contact us within 12 hours after placing your order.

Once an order has shipped, we may be unable to change the shipping address or redirect the package.

7. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country's requirements.

Where such charges are imposed by local authorities, they are the customer's responsibility.

8. Delayed, Missing, or Lost Packages

Carrier, customs, weather, or other unexpected delays may occasionally affect delivery.

If your order has not arrived within 25 business days after shipment, contact our customer support team.

If the carrier confirms that a package has been lost, we will work with you to provide an appropriate solution, which may include a replacement or refund where applicable.

9. Contact Information

Store Name: Srloupan
Email: hello@srloupan.com
Phone: +44 1482 761000
Business Address: 5 Greenwich Avenue, Hull, HU9 4UX, United Kingdom
Customer Support Hours: Monday–Saturday, 9:00 AM–6:00 PM GMT
Sunday: Closed
Response Time: 24–48 business hours