Refund policy

Last Updated: August 28, 2026

1. Return Window

At Srloupan, we want customers to have clear and transparent return options.

You may request a return within 30 calendar days from the delivery date.

Please contact us before returning any item. Returns sent without prior approval or without following the return instructions provided by Srloupan may not be accepted.

2. Return Eligibility

To be eligible for a return:

  • Items must be unused, unworn, and in the same condition as received.
  • Items must be returned in their original packaging.
  • Original tags and accessories must be included.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

Items that have been worn, washed, damaged, altered, or used may not be eligible for return.

3. How to Request a Return

To request a return:

  1. Contact hello@srloupan.com with your order number and reason for the return.
  2. Our customer support team will review your request.
  3. If your return is approved, we will provide return instructions and the applicable return address.
  4. Package the item carefully and send it according to the instructions provided.

Please do not send a return to the original shipping address or any other address without prior authorization.

Srloupan does not currently publish a fixed return address. The applicable return address will be provided after your return request is approved.

4. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us and provide your order number, a description of the issue, and photos showing the problem.

After reviewing the issue, Srloupan may provide a replacement or refund where applicable. Return shipping costs may be covered by Srloupan for confirmed defective, damaged, or incorrect items.

Customer-Initiated Returns

For returns resulting from personal reasons, including:

  • Change of mind
  • Incorrect size selection
  • Personal preference

The customer is responsible for return shipping costs.

Srloupan does not charge a restocking fee.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your return.

Approved refunds will be issued to the original payment method.

After a refund is approved and issued, please allow approximately 5–10 business days for it to appear in your account. Actual posting time depends on your bank, card issuer, or payment provider.

6. Exchanges

We currently offer exchanges only for items that arrive defective, damaged, or incorrect.

For exchange assistance, contact hello@srloupan.com.

7. Late or Missing Refunds

If an approved refund has not appeared after the expected processing period:

  • Check your account again.
  • Contact your bank, card issuer, or payment provider.
  • Contact Srloupan if you still need assistance.

8. Order Cancellation

Orders may be cancelled within 24 hours after purchase if the order has not entered processing or shipment.

Once an order has been shipped, it can no longer be cancelled. After delivery, you may request a return in accordance with this policy.

9. Contact Information

Store Name: Srloupan
Email: hello@srloupan.com
Phone: +44 1482 761000
Business Address: 5 Greenwich Avenue, Hull, HU9 4UX, United Kingdom
Customer Support Hours: Monday–Saturday, 9:00 AM–6:00 PM GMT
Sunday: Closed
Response Time: 24–48 business hours